Category: Smart Listings

Artificial Intelligence · New Features · Smart Listings

Claz AI assistant – what it can do today

Mikalai KarneyenkaLeave a comment

Over the past few weeks we’ve been working on improving our AI assistant, mostly adding new capabilities and focusing on user experience. Our goal is for the assistant to be able to automate most of our users’ day-to-day tasks and handle most of the customer support inquiries quickly.

What AI assistant can do today

Proactive help. AI assistant will reach out to the user if an important detail is missing from their listing and the assistant cannot figure it out from the image or the description. The assistant will use our internal messaging system and will offer help with populating the missing details on the spot.

Request Assistance. We’ve added “Request Assistance” button to some of the user pages, making it easier for our users to initiate a conversation with the assistant.

Manage listings and profile details in chat. Users are now able to edit most of their listing details in AI assistant chat, including title, description, price, location, category, photos, and category-specific fields like dog breed, bedrooms, dates, and more. Users should be able to upload photos of the listing and the assistant will automatically add them to the listing on request.

Activate, pause, and clean up. Users are also able to activate or pause their listing from the AI assistant chat, delete or restore listings, activate or pause all of their listings at once, or clean up expired listings.

Referring to other listings. AI Assistant should be able to look up information on users’ other listings and start a follow-up conversation for a different listing as needed.

Human backup. If the assistant cannot help, it can now route your request to our support team.

You’re in control. Turn AI assistant on or off under Account / Preferences / AI Assistant. You can also use Disable Assistant in AI assistant chat.

How we made it easier

We did not build a separate chatbot or a new page to learn. The assistant lives in the messaging you already use. When it updates your listing, you see what changed – update notes and a completeness progress indicator. The listing sidebar refreshes automatically. Each conversation focuses on one listing; if you need help with another ad, the assistant opens a follow-up thread. First outreach messages are reviewed before they are sent, and rate limits keep things from getting noisy.

We want your feedback

This is still evolving. If something goes wrong, please tell us – reply in the conversation or use our Contact Us form.

We also want to know whether the assistant helped you, got in the way, or felt unnecessary. Your experience is the best signal we have for what to improve next. Real people read every conversation, and your feedback shapes what we build.

Artificial Intelligence · New Features · Smart Listings

Keeping Claz useful for people, not bots

Mikalai KarneyenkaLeave a comment

Claz is built for people – someone selling a couch, looking for an apartment, replying to an ad nearby. Lately, a growing share of our traffic hasn’t been people at all. It’s been bots.

Why now

AI and large language models have made large-scale scraping cheap and easy. The result is more automated traffic, often not gentle. That worries us for three reasons:

– Abuse of real users’ data. Listings posted in good faith can be harvested in bulk and reused for scams – fake offers, phishing, impersonation.

– Reliability. A flood of automated requests can slow Claz down for the people actually here to buy and sell.

– Fairness. Scrapers take everything and give nothing back.

What we did

The hard part isn’t blocking traffic – it’s blocking the right traffic, without annoying real users. So, at a high level:

– Smarter traffic limits, so no single source can hammer the site or vacuum pages at machine speed.

– Abuse detection that separates automated harvesting from normal human use.

– Verification only when needed – a quick check shown when traffic looks suspicious, invisible in normal use.

What this means for users

Probably nothing. Browsing, searching, and posting should feel the same. On rare occasions a user might be asked to confirm they’re human – that’s just the system being careful, and it should pass quickly.

Tell us if we got it wrong

We’d rather hear that a measure is in your way than have you quietly leave. If anything slows you down or blocks something legitimate, please tell us – we’ll tune it. Getting this balance right is ongoing work, and your feedback is the best signal we have.

Artificial Intelligence · New Features · Smart Listings

How to request help with your listing

Mikalai KarneyenkaLeave a comment

Request help is a new feature on the listing details page. Next time you run into an issue, give it a go.

The assistant does what it can to help you with your listing. It has all of the needed context and tools to help you with most issues. It will forward the request to a human support person if it’s unable to help or if you need to talk to a person.

How to use it

1. Go to your listing’s details page.

2. Click Need Help → Request Assistance.

3. A conversation opens. The assistant handles most things right away and forwards to a person if it can’t handle it.

Feedback

Let us know how we can make it better!

Events · New Features · Smart Listings

Smart Search on post & edit pages

Mikalai KarneyenkaLeave a comment

A while back we launched Smart Search to help buyers find what they’re looking for on Claz – one box that understands keywords, locations, and categories at once. Now Smart Search works on the other side too: posting and editing ads.

On post and edit pages, every field offers suggestions and fixes typos as you type. It pays attention to context: pick a category and the attribute and title suggestions narrow down to match what is already selected. Sometimes one word is enough – type a dog breed and Smart Search fills in the category, the breed attribute, a suggested price, and other related fields.

The same idea that helps buyers find listings now helps sellers describe them – fewer steps, less guessing, and a faster path from “I want to sell this” to a well-categorized listing.

New Features · Smart Listings

Smart Search: One box, better results

Mikalai KarneyenkaLeave a comment

People don’t think in filters. They type what’s on their mind: “sofa vancouver”, “used bike”, “apartment near me”. A good marketplace search should understand that one line can include a keyword, a place, or a category – sometimes all at once.

That’s why we built “smart search” on Claz. As you type, it suggests keywords, locations, and categories together, with small hints when something matches indirectly – so it’s clear why it showed up. You can also refine your choices without getting stuck, especially on mobile where the search experience needs to be fast and forgiving.

The result: fewer steps, less guessing, and a quicker path from “I have an idea” to “here are the listings I want”.

This is just the start. We’ll keep improving suggestions, relevance, and speed so search feels less like configuring filters and more like simply asking for what you want.

Artificial Intelligence · New Features · Smart Listings

At Claz, we make AI work harder so users don’t have to

Mikalai KarneyenkaLeave a comment

Listing something online usually means filling out forms — picking the right category, entering details one by one, formatting everything just right.

Claz strives for simplicity — but that doesn’t mean giving up on structure. Relevant details matter. They help people find what they’re looking for, and they help the site deliver better results. The problem is that filling in all those details is tedious, time-consuming, and inconvenient. Most services make people do more to get better results. At Claz, we make AI do more instead.

Claz has always worked to fill in structured data behind the scenes, with as little friction as possible. AI has become a powerful tool in making that happen at a completely different scale.

Extracting what’s already there

When someone lists something on Claz, AI reads what they wrote and fills in the details — price, location, dates, and dozens of other specifics depending on what’s being listed.

Someone writes “$1,000/mo, 2br, downtown” — AI picks up the price, bedroom count, and fills in the right fields. A garage sale flyer has the address on it — AI reads it. Someone writes “this Saturday” — AI resolves the actual date.

The information is already there. We make AI put it where it belongs — so users don’t have to.

Asking for what’s missing

Every type of listing on Claz has its own set of expected details. A rental needs bedrooms, bathrooms, and square footage. A dog adoption needs the breed. A garage sale needs a date and an address. AI knows what’s expected — and what’s still missing.

When something important is absent, an AI assistant reaches out in chat — the same chat used for regular conversations between buyers and sellers. It asks a simple question. The user replies naturally — “1000, 123 Main Street, ap. 7” or “2 br 2 ba” — and the assistant fills in the details on the spot.

It all happens in a quick back-and-forth — no forms, no extra steps — and the listing becomes significantly more complete without the user doing more.

Claz has always worked to take care of the details quietly and only reach out when something is truly missing. AI lets us do that better and at a much greater scale.

Everything at Claz is created by real people. We make AI work harder so their listings work harder for them.

Artificial Intelligence · New Features · Smart Listings

The Best AI Is the One You Don’t Notice

Mikalai KarneyenkaLeave a comment 
There's a growing trend in tech: companies racing to put AI front and center. AI-generated descriptions. AI-written titles. AI badges everywhere.
At Claz, we do things differently.

We believe AI works best when users don't notice it.

We've been always at the forefront of integrating AI into our platform for spam prevention, content classification and enrichment.
We've been consistently rolling out improvements that use machine learning and artificial intelligence to make user experience smoother.

We aim at removing friction, not creating new distractions.

This is our philosophy, it's how we operate. We think this is what responsible use of AI looks like: invisible when it's not needed, helpful when it is.

Artificial Intelligence · New Features · Smart Listings

AI-Powered Quick Questions Enhance Listing Interactions

Mikalai KarneyenkaLeave a comment

We’ve just rolled out a big improvement to how people interact with listings.
Our new AI-powered Quick Question blocks are now automatically adapted to each listing’s content.

Instead of generic “ask seller” prompts, the system analyzes the ad and generates the most relevant quick questions — for example, availability, condition, documentation, or specific product details.

This makes it easier for buyers to:

  • Save time by asking the right questions instantly
  • Get more accurate information about the item or service
  • Start conversations faster with sellers

For sellers, it means more qualified leads and fewer repetitive questions.

This update is another step toward making online buying and selling smoother, smarter, and more human-friendly.

👉 We’d love your feedback:

  • What else would you like Quick Questions to cover?
  • Are there scenarios where they don’t add value?

Share your thoughts on our Review page or contact us directly — we’d love to hear your feedback.

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Artificial Intelligence · New Features · Smart Listings

Enhancing Your Garage Sales Experience

Mikalai KarneyenkaLeave a comment

We’ve shipped several improvements to enhance the garage sales browsing experience.

Tile Layout: Selected pages now feature our experimental tile layout, making content lighter and easier to scan with better visual structure.

AI-Powered Highlights: Our AI automatically extracts the two most critical details – address and date/time – from both text and images, highlighted in a dedicated block for instant visibility.

Time-Based Filters: New filtering options let users browse by timing (Today, Tomorrow, This week, Next week) to better plan their visits.

These changes focus on reducing friction and improving discoverability for time-sensitive listings.

We’d love to hear from you: how else can we improve the garage sales experience?
Share your thoughts on our Review page or contact us directly

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Artificial Intelligence · New Features · Smart Listings

AI-Powered Attribute Detection for Listings

Mikalai KarneyenkaLeave a comment

We’ve shipped a new feature that automatically extracts key attributes from listing descriptions using machine learning.

What it does

The system identifies category-specific attributes from listing text:

  • Pets → breed, age, gender, vaccination status
  • Cars → mileage, title
  • Rentals → bedrooms, bathrooms, square footage
  • Garage sales → date, location

Currently supports 200+ attributes across 30+ categories.

The goal is to surface the most relevant information and make listings easier to scan.

Why It Matters

  • Clarity: important details are visible right away.
  • Smarter filters: you can search and filter by attributes, not just text.
  • Consistency: even when listings are written differently, key data points stay structured.

Feedback

The feature is live now. We’re particularly interested in:

  • Missing attributes you’d find useful
  • Cases where extraction failed
  • Ideas for additional categories

Drop feedback on our review page or contact the team directly.

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